FirstEnergy Corp. has launched the Firstenergy Login portal and free smartphone app for the customers of its electric utility companies in Ohio, Pennsylvania, New Jersey, West Virginia and Maryland. The online tools make it even easier for customers to access important information and services related to their electric accounts.
Features of the Firstenergy Login portal and app include:
- A simple power outage reporting process and access to the company’s 24/7 Power Center outage maps;
- Secure and convenient account access to review and pay monthly electric bills, analyze electric usage and enroll in electronic billing;
- A click-to-call feature to reach customer service and links to the company’s social media sites;
- One-click access to the full company website from each page of the mobile site.
The app and the Firstenergy Login portal are part of FirstEnergy’s ongoing effort to enhance service to its utility customers. Additional projects in development include two-way text messaging and text message and email alerts for outage and bill communications, enhancements to the 24/7 Power Center, and greater functionality on the mobile website and app.
The Firstenergy Login portal is automatically enabled when customers use a smartphone to visit www.firstenergycorp.com. There’s an app for each of FirstEnergy’s 10 electric operating companies, and they’re available for Apple iPhone and Android smartphones. Customers can use the keyword “FirstEnergy” to locate the apps in the online store.
How To Register For an Online Account
To access and manage your FirstEnergy account online, you need to register for online access to your account. You can register for an online account to pay bills, view payments, usage history, and outage status. You can also submit a meter reading, manage accounts, and sign up for text and email alerts.
In order to access and manage your account online, you can follow the few steps below to register.
To register, go to the registration page: firstenergycorp.com/content/customer/register_for_onlineaccount.html and enter the following information below/
- Account Number
- Zip Code
- Click NEXT to access the second page
- Fill in the information provided and click NEXT
- Continue the process until you are done with the registration
- Click ‘Review and Submit’
FirstEnergy Login Steps
In order to log in to your FirstEnergy account to continue to your Customer Dashboard. You must have your email address and password to access your Customer Dashboard online account. Those who don’t have their FirstEnergy login credentials, have to register first.
However, if you are an existing customer with an online account, you can proceed to log in to your account. Once your Firstenergy account is up and running, you can log in by going to https://www.firstenergycorp.com/log_in.html
Immediately you reached the FirstEnergy Login portal, enter your Username and password in the blank spaces provided and click on “Login”.
If your FirstEnergy Login credentials are correct, you will be taken to your account dashboard. If you have forgotten your password, you can go to https://www.firstenergycorp.com/log_in/forgot-credentials.html fill the blank spaces provided to retrieve it.
How To Make Your FirstEnergy Bill Payment
FirstEnergy allows you to choose the most convenient way to pay your bill. Whichever you pick, it’s fast, reliable and secure. View a summary of the various methods by which a customer can pay their bill, including online, phone, payment agencies, and mail.
1: Website: To pay by website, you need to be logged in to your online account.
2: Pay as a Guest: Make a payment now without signing in with a username or password. Payment options include one-time bank draft, debit/credit cards*, Apple Pay®*, and Google Pay®*.
Please note when paying as a guest you will not see the current account status or any applicable disconnection notice.
In order to make payment as a guest, go to https://www.firstenergycorp.com/register_for_onlineaccount/guest-payment.html and fill the blank spaces provided
* Service fees apply
3: Pay by Phone: Enjoy the speed and convenience of paying your monthly bill over the phone either by a one-time bank draft or one-time credit card payment.
One-Time Bank Draft: Call the Contact Center to make a payment with your checking or savings account, either automated through the IVR or by talking with a Customer Service Representative.
One-Time Credit Card: Call KUBRA EZ-PAY at 877-204-2207. Service fees apply per transaction.
The following information is needed for payment:
- Account number
- Amount of payment
- Accepted card
- Credit or Debit – Visa, MasterCard, American Express, Discover, or Diners Club
- Pinless Debit – PULSE, STAR®, Accel, or NYCE
- Month/year expiration date
- ZIP Code associated with the account address
- ZIP Code associated with the credit card billing address
- 3- or 4-digit security card (CVV) from back of card
- Phone number
Once your one-time payment is approved, a confirmation number will be provided.
Payments made before 8 p.m. Monday through Friday, will be processed on the day the payment is made. Payments made after 8 p.m. on Friday, will not be processed until the following Monday at 8 p.m. This excludes bank and business holidays.
4: Pay by Mail: Simply enclose your check or money order, along with the return stub from your bill form, in the return envelope included with your monthly bill. Please see your bill for details.
If you misplace the envelope provided, mail your payment to the appropriate address below:
Address: P.O. Box 3687 Akron, Ohio 44309-3687
- Ohio Edison
- The Illuminating Company
- Toledo Edison
- Penn Power
- West Penn Power
- Jersey Central Power & Light
Address: P.O. Box 3615 Akron, Ohio 44309-3615
- Potomac Edison
- Mon Power
FirstEnergy Contact Information
The information provided below enables you to get contact with the 24 hours Customer Service Representative.
By phone: Talk to a Customer Service Representative, Monday – Friday, 8:00 am – 6:00 pm. Their Interactive Voice Response System is available 24 hours, seven days a week.
Notify Them of an outage by submitting an outage online, calling 1-888-LIGHTSS (1-888-544-4877) or two-way texting.