The United Power login and Payment portal gives you access to all of your electric account information. In one place, you can view and pay your bill, sign up for email and text alerts, monitor energy use, report an outage, contact United Power, and much more!
United Power offers members easy access to their account online through their website and through their free United Power app. Take control of your electricity use and United Power account. In one place you can:
- View and pay your bill
- Store payment options
- Sign up for email and text alerts
- Monitor your energy usage history
- Report an outage
- Sign up for paperless billing
- Contact United Power
- And much more!
How To Sign up for Your United Power Online Account
To manage your account online, you need to register for online access to your account. It’s easy to register for an online account. You’ll need your United Power utility account number and an email address to get started. For assistance with enrollment, please read below for helpful instructions.
Step 1: Visit the United Power website www.unitedpower.com. Under the heading “Login to Your Account” click on: “New User? Register to use SmartHub!”
Step 2: Enter the following information:
- Your account number
- Your last name or business name as it appears on your bil
- The email you want to use for your United Power SmartHub account
- Then click Submit
Step 3: Enter the requested account information in order to verify your identity. Answers must match account info exactly. Then click Submit
Step 4: Check your inbox for an email that will contain your temporary password you need to first login to your account.
Step 5: Back on the login page, enter email and temporary password and click login.
Step 6: The first time you login, you’ll be asked to change your password.
Congratulations! You are now registered and logged into your United Power SmartHub online account.
United Power Login Steps
If you already have your United Power account set up for online access, that means you can access it at any time. It’s simple to log in to your online account, and you’ll need your login information. You can manage your United Power account online anytime, from anywhere.
To sign in, go to https://unitedpower.smarthub.coop/Login.html#
- In email, type the email address that you selected when you signed up for online account.
- In Password, type your password.
- Click Log In.
How To Make Your United Power Bill Payment
United Power offers several options to make paying your electric account more convenient. If you can’t find what you’re looking for here, please contact a Member Service Representative via e-mail or phone at 303-637-1300.
1: Online: United Power offers members easy access to their account online through their website and through their free United Power app. You can make your online payments by going to https://unitedpower.smarthub.coop/Login.html#
2: Pay As You Go: With Pay As You Go, you pay for your electricity before you use it — the same way you pay for gas or groceries. You have the flexibility to choose payment dates and amounts that work best for your budget. You’ll receive notifications if your account is running low and you can login to our website or mobile app to make payments and check your balance anytime of the day.
3: Auto Pay: When you sign up for Auto Pay, United Power will deduct your payment on your regular due date from a checking or savings account, or a credit card that you designate. It is an ideal program for members who travel frequently or want the convenience and peace of mind knowing their bill will be paid on time each month. There is no cost to use this payment feature.
To enroll in Auto Pay:
- Login to your online account
- Select ‘Billing & Payments‘ from the red menu bar.
- Click ‘Auto Pay Program’ in the left menu screen
- Click ‘Sign Up for Auto Pay‘
- Choose to Add a New Payment Account or Use Existing
- Accept the Terms and Conditions and click submit.
For assistance with enrollment, please review the How To Register for Auto Pay helpful instructions.
PLEASE NOTE: If you update or change a stored credit card, you must relink the new card in your Auto Pay preferences to ensure your payments continue to be withdrawn on time.
Enrollment in Auto Pay can take 20-30 days to become effective. Please make a manual payment for a current bill to ensure a timely payment and then look for the ‘Paid By Auto Pay’ confirmation on your next bill statement. For more information or a confirmation of when your Auto Pay enrollment will be effective, please call a Member Services Representative at 303-637-1300.
4: Payment Kiosks: You can Make Simple Payments Quickly with United Power Payment Kiosks. United Power operates four payment kiosks locations throughout its service territory. These easy-to-use and hassle-free kiosks accept cash, credit card or check payments. Cash and credit card payments made using a kiosk are applied to your account immediately, and accounts subject to disconnection are restored immediately upon payment.
Kiosks do not accept cashier’s checks or money orders. Please mail this form of payment to the address on your payment coupon, or present them in person or in the dropbox at our Brighton office.
Payments that Post Immediately
To use a kiosk, have your United Power account number (found on your billing statement) and form of payment ready. Cash and credit card payments made at a United Power kiosk are applied to your account immediately with no processing fees.
Set Up Your Fast Pass for Quick Access
To make your transactions faster, there is an option to set up a “Fast Pass,” which will be prompted once you complete a successful transaction. You’ll create a 4-digit PIN and receive a printed barcode. Bring your barcode next time you visit a United Power payment kiosk, select “Fast Pass” and quickly find your account with the barcode/PIN or the phone number you used when setting up your Fast Pass.
Please be careful to enter the correct phone and account numbers when making a payment because your Fast Pass will reflect these numbers exactly as you input them.
5: Paperless Billing: Save trees with Paperless Billing. United Power members who no longer wish to receive a printed bill in the mail can now sign up for paperless billing. If you are not enrolled in an online account, the registration process is simple and allows you immediate access to view your account details, make payments online, make account updates and sign up for services like Paperless Billing—all with the click of a mouse.
Once you are enrolled in Paperless Billing, a paper bill will no longer be mailed to you. You will receive an e-mail notification when your statement is available and you can pay by the method most convenient for you: online, by phone, in person. Add Auto Pay to your account to have your payment automatically deducted each month.
For more information, please contact a Member Services Representative via email or phone at 303-637-1300.
How to sign Up for Paperless Billing
- Login to your account
- Select My Profile from the menu options on the top
- Select Update My Paperless Settings from options
- Toggle the Paperless Status to OFF to stop receiving printed bills.
- Click Yes to confirm
- To sign up using the United Power app, toggle Go Paperless in the Setting menu.
6: Budget Billing: Balance your Budget with Budget Billing. By averaging the seasonal ups and downs of your energy usage, Budget Billing helps you budget your monthly expenses and pay the same amount each month.
Budget Billing is a 12 month plan consisting of 11 equal payments and a 12th, or final settlement payment, which is adjusted up or down depending on your actual usage. You are only billed for the electricity you use. Your Budget Billing monthly payment is estimated based on your past electric usage, so you must have at least six months of usage history with United Power before you are eligible for this program. Combine Budget Billing service with all of our convenient payment options.
To sign up for Budget Billing, please contact a Member Services Representative via email or phone at 303-637-1300.
More Ways To Make Your United Power Bill Payment
1: Pay Now: No login, password or registration required. Make a quick, one-time payment via check or credit card with just an account number or invoice number. Pay your bill quickly and easily with Pay Now.
2: Pay By Phone: United Power’s convenient Pay by Phone service allows members the flexibility to pay their bill anytime of the day through our automated payment system. Please have your United Power account number and your checking account and routing number or credit card available when you call.
- Call 866-999-4485 to pay by phone.
3: Pay at a MoneyGram Location: United Power members can make cash payments at over 41,000 MoneyGram locations.
How to pay your United Power bill using cash through MoneyGram:
- Find a local MoneyGram location.
- Bring the following items with you:
- Cash to pay your bill, plus the MoneyGram fee of $1.50
- Receive Code: 15490
- United Power Account Number
- Complete the MoneyGram ExpressPayment blue form, use the red MoneyGram phone or use the MoneyGram kiosk to complete your transaction. (Payment processes may vary by location. Ask an associate for help.)
Cash payments made through MoneyGram post to your United Power account the same day.
United Power members can make cash payments with zero fees at any United Power payment kiosk. Payments by check or credit card can also be made through your online account, online with no password, or over the phone by calling 866-999-4485.
3: Pay in Person: United Power members can pay in person at the cooperative’s Brighton office. Payment types accepted are cash, check or credit/debit card. The Brighton office is located at 500 Cooperative Way. For hours of operation check their contact us page.
4: Payment Arrangements: Your electric service can be disconnected if your payment isn’t received by the due date. United Power understands that circumstances sometimes prevent you from paying your bill in full. In the event you cannot make your payment, they’ll work with you to arrange a temporary payment schedule. Please note that payment arrangements are made on an individual basis.
If you can’t make your payment this month, please contact a Member Services Representative via email or phone at 303-637-1300.
5: High Bill Concern: Did you have a higher than average bill this month? Your electric bill can fluctuate for a variety of reasons. Before you contact United Power about your high bill, look into these possible reasons that may explain why your bill was higher than average:
- Longer Billing Period
- Increased Heating and Cooling
- Addition of New Household Appliances or Lifestyle Changes
- Inefficient Appliances and Needed Repairs
- Can a Meter Malfunction?
Find out more information related to higher bills here: High Bill Concerns
How To Get Help Paying Your Utility Bills With LEAP
If you are having trouble paying your utility bill, LEAP may be able to help. The Low-Income Energy Assistance Program (LEAP) helps needy Coloradoans pay their winter utility bills from November 1st through April 30th.
Energy Outreach Colorado and the federal government provide funds to LEAP, which is administered by the Colorado Department of Human Services. To see if you qualify and to download an application, contact Energy Outreach Colorado.